Customer Relationship Management

For the success of any business there should be a good relationship management between the service provider and the customers.…

Dayspring
Last Updated : December 29, 2024

For the success of any business there should be a good relationship management between the service provider and the customers. This is an independent career profession that keeps both individual and cooperate businesses relevant in the market space. With specialized skills in Acquiring customers, understanding and exceeding the customer’s expectations and strategizing the best way to retain your customers will help you stay at the top of the business game and also keep your competitors out. Conducting a critical touch point analysis on your customer’s experience and providing a strategic to tool to have the best B2C transactions which will build trust and help you get recommendations from your customers which contributes to 60% growth of a business.

Curriculum

  • 7 Sections
  • 0 Lessons
  • 10 Weeks
Expanse all sectionsCollapse all sections
  • Introduction
    0
    • Definition and Scope of customer Relationship Management
      0
      • Touch Point Analysis
        0
        • The Customer Lens
          0
          • Value Creation
            0
            • Value Chain Analysis
              0
              • Customer loyalty
                0
                To enroll in a course, you need to submit your application form, browse our course catalog, and click on the "Apply" button next to the course you want to join. Follow the on-screen instructions to complete the registration process.
                Yes, most of our courses offer a certificate of completion, provided you meet all the course requirements, such as passing quizzes and submitting assignments.
                Courses often include quizzes, assignments, and sometimes final exams to assess your understanding of the material. The specific assessment methods will be detailed in the course syllabus.

                Requirements

                • You Must know how to read and write

                Target audiences

                • Anybody who is interested